About Gofio

No, the gofio is a flour already cooked. During its preparation process we havealready toasted the cereals and then ground them. Therefore, you can eat gofiodirectly, it is not essential to cook it before.

Yes, gofio is a natural food, prepared in a traditional way and it has very interesting nutritional properties.

Purchasing process

No, it is not necessary to reach a minimum amount in order to place an order in ouronline shop.

It is very simple, you can do it during the purchase process simply by adding yourcontact details. You can also register on this page.
You can easily change your password to a new one:
  1. Access this page and enter the e-mail address you used to register on our website.
  2. You will soon receive an e-mail confirming that you want to change your password. Ifafter a few minutes you have not received anything, please check your spam folder. Click on the link in the email.
  3. After clicking, a screen will appear confirming that a new password has beenautomatically generated.
  4. You will then receive a second email, this time with your new password..
  5. You can now log in with your new password. You can personalize your password inyour user area.
Yes, during the purchase process you must specify the delivery address and youalso have the option to specify a different address and billing information. To do this,simply click on "different billing address" and a new form will appear.

You can also enter a different delivery address than the billing address without anyproblem, as long as it is within the same country. It is not possible to change thedelivery address once your order has been sent.

When your order has been placed correctly:

  • After making the payment correctly, a confirmation message will appear on thescreen and also the number of your order with the following format: #000000
  • You should receive a confirmation with the order number by email within 5 to 30minutes after purchase.
If you have registered as a customer in our online shop, you can access "Myaccount" and know at all times the status of your order. Go to "My Orders" and oneof the following statuses will be displayed:
  • Payment accepted: we have correctly received your order and it will be processed assoon as possible.
  • Waiting for payment: you have not made the payment or you have chosen apayment method that requires manual verification. As soon as we verify that thepayment has been made, we will continue with the process.
  • Waiting for material: some of the products you have ordered are out of stock in ourwarehouses and we are waiting for them to arrive.
  • Preparation: we are preparing your order and it will be sent out shortly.
  • Sent: your order has been sent (it is no longer possible to cancel it)
  • Incidence: There is a problem with your order that requires action by either party.
  • Cancelled: your order has been cancelled.
  • Refunded: your order has been refunded using the same payment method initiallyused.


The products will be delivered to the address indicated by the user in the order form.

The delivery will be made through the transport companies offered bygofiolamolineta.es

If the user is absent at the time of delivery of the order, the transport company willcontact you to arrange a new delivery.

We make an exhaustive pursuit of the delivery of all the orders.

The delivery time will depend on the destination, please see this page for more information.

Please pay attention when writing down your delivery address to avoid mistakes that will affect your order later.

In case of delay, delivery error or lost product, please contact us as soon aspossible. We will contact the logistics company to start an investigation and resolvethe incident as soon as possible. We will make every effort within our reach, for aslong as necessary. We will contact the user and give him a solution or send him anew identical package at no cost.

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